The Silk Collection FAQ's
Learn more about our silk products, how to wash silk products, returns & shipping, and more.
Silk product information
Although cotton may feel soft, it is more abrasive than silk against your skin, and so creates more friction against your skin and hair. This can cause creases on your face and dehydrated skin during the night, as well as tugging on your delicate hair, which can lead to hair breakage and frizz.
Silk has a smoother surface compared to cotton and retains less moisture than cotton, which makes silk pillowcases and accessories better for your hair and skin. Silk also naturally heat regulates your skin, which keeps you cool while you sleep to give you an overall more comfortable sleeping experience.
We use the highest grade silk available in the world, with a luxury thickness of 22 momme, which means that our silk is durable and long-lasting.
However, silk is a delicate fabric by nature and the more carefully your silk pillowcase and silk accessories are looked after, the longer they will last.
Machine-wash (silk pillowcases only)
Our silk pillowcases are machine-washable on a cool or delicates setting (below 30°C). Only a small amount of liquid silk detergent should be used (pH neutral) and we also recommend turning the pillowcase inside out and placing in a laundry bag before washing.
See our step-by-step guide here
Hand-wash (all other silk accessories)
For best results, we recommend hand-washing your silk items in cool water (below 30°C) with a gentle pH neutral detergent.
See our step-by-step guide here.
This is the universal measure of the weight of silk, which typically indicates the thickness of silk fabric (in a similar to way to 'thread count' for cotton).
The higher the momme count, the thicker and more luxurious the silk fabric will feel against your skin.
For bedding, a minimum momme count of 19 momme should be used. Whilst many silk pillowcases available in retail stores are 19 momme or lower, we use a momme count of 22, which has almost 20% more silk than an equivalent 19 momme pillowcase. This means that the silk will feel thicker and feels more comforting on your skin. It also means the silk is more durable.
Yes our silk is certified STANDARD 100 by OEKO-TEX® which means that it is certified to be free from harmful or toxic dyes.
Our products are made from 100% mulberry silk which means that they may wrinkle slightly as you use them or after washing.
You can iron your silk pillowcase on a silk setting or use a steamer. We recommend ironing the silk pillowcase through a damp cotton cloth using a low temperature silk setting.
For silk scrunchies, silk eye masks and silk headbands, we recommend steaming these products.
Yes! Simply add their address as the shipping address at checkout. You can also add a gift message at checkout which is then included in the parcel so that they know who it is from!
Please note that we do not include any invoices/receipts in the parcel for any of our orders so that the items can be sent straight to recipients where required.
If you are ordering individual silk scrunchies, these do not come with a gift box but you can choose to add a gift box to your order if it is a gift.
Yes you can create your own bespoke gift by adding your own selection of items into an empty gift box. Simply add the items to your cart and then add a gift box. Add a note at checkout in the order notes section to indicate which items you would like inside the gift box.
Please add your gift message in the 'add a gift message' section of your cart. We will hand-write this message for you onto a note free of charge.
Delivery & Returns
For UK orders:
FREE standard UK shipping (3-5 business days) on orders over £50.
£3.99 standard UK shipping (3-5 business days) on orders of £50 or under.
£6.50 next day UK delivery (1-2 business days) is optional on all orders.
All orders are shipped with Royal Mail delivery service.
For more details and for international shipping, see our Shipping Policy.
We use Royal Mail delivery for all orders.
Standard shipping: Royal Mail 48 hour tracked delivery service
Next day shipping: Royal Mail 24 hour tracked delivery service
You will receive a shipping confirmation email with tracking details once your order is shipped. Please keep an eye out for this email and get in touch if you have any questions regarding delivery.
We have a 14-day return policy, which means you have 14 days after receiving your item to request a return.
To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging.
To start a return, contact us at email@example.com and quote your order reference number.
For more information on returns and refunds please see our Refund Policy.
Your order will be packaged into a cardboard postal box or an envelope for smaller items).
Items are protected using EcoFlo loose fill if inside a postal box. These are plastic-free packaging peanuts made from starch and are 100% compostable. These can be re-used, placed in a compost bin or simply dissolved in water in the sink!
Yes, we work with a number of corporate partners and retailers to supply our products worldwide. There are also options for customised products and packaging. For wholesale, corporate and bespoke partnership enquiries, please contact us at firstname.lastname@example.org.
If you wish to cancel or amend your order please email us at email@example.com quoting your order number, as soon as possible. We will do our best to accomodate any changes requested however, once an order has been processed we cannot guarantee that it can be amended.
Once your order has been dispatched you will receiving a shipping confirmation email which contains a tracking link for you to track your order.
- Premium quality - we use the highest grade 6A long fibre 100% mulberry silk, with a luxury thickness of 22 momme.
- Everyday luxury – we provide the highest quality silk products without the premium price tag.
- Thoughtful gifting - we create a simple way to send luxurious gifts to loved ones to boost their wellbeing during challenging times.
- Slow fashion movement - we use natural silk fabric to create high quality, timeless pieces made to last.
- Free from toxic dyes – we only use eco-friendly dyes, certified STANDARD 100 by OEKO-TEX®.
- Support small – The Silk Collection is a small UK business, with all orders hand packaged ourselves in London.
- Supporting mental health awareness – we donate 5% of our profits to Mind Charity.
Please feel free to ask any questions at firstname.lastname@example.org and we will get back to you ASAP!